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Those Wonderful Automated Voice Response Systems

Riding one of my favorite hobby horses, I am here to tell you that if you have one of those automated voice response systems doing your phone answering you should burn it! According to this article in the Richmond (VA.) Times Dispatch, and a survey by the Customer Care Alliance, about 73 percent of those who use such systems feel "customer rage." Now, think about that number for a moment, if even remotely accurate. How would you like to not please your clients with first impressions, not just leave them neutral, not just irritate them, but actually put them in a rage when they call? But hey, look at the bright side. You saved yourself the salary of a receptionist.

February 20, 2006 |

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  • Eight And A Half
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  • The Philadelphia Story
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