Those of you who are regular readers might remember an earlier post on The Power of Image. In it, I talk about the psychology book Blink, and its lessons for marketing. One of those lessons (which I used to underline my argument about the importance of image to attorneys and financial advisors) is, people often listen with their eyes. That is, the impact of the visual image overcomes all the other senses, including situations where, logically, the visual image ought not to be the most important thing. Marketing, of course is not about what "ought" to be, but about what is.
The example cited in Blink is that of a female trombone player who won a job in a major European orchestra by auditioning behind a screen. When the selection committee discovered she was a woman, they were horrified because everyone "knew" a woman could not play the trombone as well as she had just done.
Your clients (and potential clients) will often make up their minds in the same way, not hearing your logical points, but "listening" with their eyes as they take in your office, your brochure, your business card, your plaques on the wall, or your clothes.
I was struck by this concept again as I read the Time magazine story on Kanye (pronounced Kahn-yay) West, whose 2004 debut album, The College Dropout, went nearly triple platinum, earned 10 Grammy nominations and topped all the critics' polls.
I know virtually nothing about rap music, but I understand dollar signs. Apparently this singer has found a way to make rap sort of suburban and accessible and non-threatening to the masses (including middle aged white guys like me) who abhor the "gangsta" style of rap. And apparently, he is very good. His latest release Late Registration (I don't know, he must have a problem with the educational system) is predicted to be the biggest hit of the year. (Warning for the faint of heart: according to Amazon.com, his songs have explicit lyrics.)
But here's the point. According to Time, this money machine could not get a listen from all the top music executives, including the record label where he worked as a producer — because he didn't look like a rapper — or, at least, what they thought a rapper must look like.
"Kanye wore a pink shirt with the collar sticking up and Gucci loafers," explained one of the record label CEOs. Time describes West as dressing "like he's anticipating an acceptance letter from Exeter."
"It was a strike against me that I didn't wear baggy jeans and jerseys and that I never hustled, never sold drugs." said West in the article.
Leaving aside for a moment the question of what kind of society requires of its music stars that they have a background of selling drugs (?) we can see that these record executives were listening with their eyes. They could not get past West's preppy image to actually hear the music.
The same force is at work in your practice. What your clients see has much more impact than anything you might say. Build a powerful image.
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