As many of you know, I've just returned from 9 days in California where I held a special day-long session for Smart Marketing clients and then presented (along with SM client Jan Copley) at the California Forum in San Diego. We videotaped the whole thing and we're in the process of editing right now. As soon as we have finished, we'll burn CDs and send them to all Smart Marketing clients. The bulk of the training centered on "Scripting the Client Experience" and included handout materials, which will be available to those who would like copies. In the meantime, please enjoy the photo album at right entitled "San Diego, January 2005."






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