SmartTalk, episode 22

…in which Victor and Mark discuss the nature of agency and why security is a myth, Victor’s hunt for the perfect house and the real estate agent from hell; the importance of reputation in the age of Yelp; playing the heavy; how it all comes down from the top; why you should hug your customer and why a clothing business is not about the clothing; why you should be a yes man (or woman); what Helen Keller knew about security (there isn’t any); the fable of the lion and the gazelle; why you should avoid dead shark syndrome; and what Eric Schmidt of Google, said to Sheryl Sandberg of Facebook.


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